Instructions for Taking ISTQB Exams and AT*SQA Exams

Below is information on contacting support and links to testing center and online ISTQB exams through AT*SQA, the official global ISTQB exam provider for ASTQB.

Purchase your ISTQB exam through AT*SQA because ONLY AT*SQA can you all these extra, free benefits:
Get a free AT*SQA Micro-Credential exam of your choice.
Appear on both the ISTQB SCR plus the Official U.S. List of Certified & Credentialed Software Testers ™.
Get retake discounts on ISTQB AI exams and retake discounts on ISTQB test automation exams.
Get Testing Tiers® points that increase your global tester ranking.
Appear in the AT*Work™ List of Testers for Hire™ if you need a job.
Take up to 365 days to schedule and complete your exam.
Get extra recognition through AT*SQA's promotion of our exclusive lists and free LinkedIn connection.

Links to Instructions

The two links below discuss the rules, instructions, and requirements for testing center exams and also online exams.

Testing Center Instructions Online Exam Instructions

Contact information for AT*SQA and Exam Technical Support

You can see information on contacting technical support and also AT*SQA below. Please contact Kryterion support through their live chat area at support.kryterion.com if you are having technical issues with your online exam or lose your connection.

**Contacting AT*SQA**

Do not contact AT*SQA for urgent exam support. Instead, contact Kryterion live support - see the next section for how to do so. AT*SQA and ASTQB are only open Monday-Friday 9:00 AM - 5:00 PM ET other than U.S. holidays. If you contact us outside of our work hours, we will respond as soon as we are in the office.

Contact AT*SQA

Support During Your Exam (Kryterion / Webassessor)

All technical issues with the exams need to be addressed with Kryterion support immediately at the time of your exam. Their support team is available 24 hours per day, 7 days per week through the chat area on their website. Contact Kryterion with a device that is not part of the exam session.

Webassessor Technical Support at support.kryterion.com

To chat with a live support agent for urgent support, go to support.kryterion.com and use the chatbot at the bottom. Type "help", select your language, and then choose "Urgent Live Exam Help."

General Instructions / Information

All exam codes purchased work for either testing center exams or online proctored exams. After purchase, you must use your exam code within 365 days. We do not offer extensions.

Please read through this list before selecting the instructions you would like for the exam:

Are you taking an online or testing center exam.
Testing Center exams are located throughout the world.
Online exams require a personal computer with full administrative access. Work computers will not work for the exams online.
Online exams are available throughout the week 24-hours a day.
For extended time exams if English is not your native language, you will select the exam with "EXT" in the title.
Special accomidations must be requested at least one month prior to the exam you would like to take.
Canceling an exam does not issue a refund. You must contact us via email about refunds within 30 days of purchase.
Online exams must be rescheduled more than 24 hours before the exam.
Testing center exams must be rescheduled more than 72 hours before the exam.
All exams rescheduled within the rescheduling fee window will need to pay $90 USD.
Exam takers are responsible for reviewing all instructions and rules for their exam.
Webassessor is technical support for the online exams. Please see how to contact them below.