Frequently Asked Questions - ISTQB Exam Registration

If you have questions about ISTQB Foundation Level, also see the ISTQB Foundation Level FAQ.

How do I purchase a voucher code for an ISTQB exam?

Go to ISTQB Exam Voucher Code Purchase then follow the instructions. It's an easy process.


How do I schedule an ISTQB exam?

After you have a voucher code, log in to My Account then click Schedule My Exam. You will be prompted for your permission to pass your name and email through to Webassessor by Kryterion. Click Accept to continue.

Once you are on the Webassessor by Kryterion site, click Schedule My Examination. Select your exam, date, time, and location. On the final checkout, enter your voucher code.


I was given a voucher code, so how do I schedule my ISTQB exam?

It's the same process. Log in to My Account then click Schedule My Exam.

Once you are on the Webassessor site, click Schedule My Examination. Select your exam, date, time, and location. On the final checkout, enter your voucher code.


How do I re-schedule or cancel my exam?

Log in to My Account then click Schedule My Exam. You may be prompted for your permission to pass your name and email through to Webassessor by Kryterion - if so, click Accept to continue.

Once you are on the Webassessor by Kryterion site, click My Exams. Select the scheduled exam and follow the options to re-schedule or cancel the exam (the buttons to do so may be at the bottom of the page). Please note that Webassessor will charge a $75 fee if your re-schedule or cancellation is within 72 hours of your currently scheduled exam due to the advance notice that must be given to the testing center.


How do I see my currently scheduled exam?

Log in to My Account then click Schedule My Exam. You may be prompted for your permission to pass your name and email through to Webassessor by Kryterion - if so, click Accept to continue.

Once you are on the Webassessor by Kryterion site, click My Exams. You will then see your currently scheduled exam.


How do I select an extended time exam?

If you have an extended time voucher, you MUST select your exam from the "Special Permissions Required" catalog at the very bottom of the page that lists all of the exams. Do not select the exam near the top of the page - it must be selected from the "Special Permissions Required" directory.


Is there an ISTQB testing center near me?

Yes, with exam centers throughout the world, there is almost certainly one near you. You can see the current list of exam centers at the Kryterion exam center site, but you must return to the AT*SQA site to register for your ISTQB exam.


Can I check/select the exam location, date and time before I purchase a voucher?

Yes, just follow these steps:

  • Create your free AT*SQA account.
  • Inside your AT*SQA account, choose Schedule My Exam.
  • Continue through the system, choosing Schedule Your Examination, and then selecting the exam, then the location.
  • You will then see the possible dates and times.
  • If you would like to register for a specific date and time right now, simply do this:
    • Select the desired date and time and proceed to the next page
    • Now open a new browser window
    • Go into your account
    • Purchase your voucher
    • Copy the voucher code that now appears in your account
    • Paste it in the voucher code box in your original browser window, and check out


What do I need to bring to the test center?

You must bring official photo identification such as your passport, drivers license, or other government issued identification with your photo.


I took my exam today at a test center. When will my certificate be ready?

If you took your exam at a test center today, your certificate will be ready tomorrow, as the results are synchronized nightly. If this is your first certification through AT*SQA or ASTQB, you will need to set your "Name on Certificate" before it can be generated and downloaded, but that only takes a few minutes.


Will I receive a hard copy certificate in the mail?

No, we do not automatically send a hard copy certificate in the mail, as high resolution PDF certificates can be downloaded from your AT*SQA account upon passing the exam. For a limited time, certificates can still be requested for a fee of $20 in the U.S / $60 outside the U.S. for printing and shipping. However, the downloadable certificate PDF prints at high resolution so you can easily print a great looking certificate yourself.


When will I appear on the Official U.S. List of Certified Testers?

After you pass your exam, you will receive official notification the next morning from AT*SQA via email. At that time, go into your AT*SQA account and update your Preferences to have your name appear on the list. If this is your first certification from AT*SQA or ASTQB, you will also be asked to set your "Name on Certificate." You will then appear instantly. If you wish to also appear on the list at istqb.org, that may take 30 or more days, as they update their list less regularly.


If I fail my exam, may I retake it?

Yes, you may retake the exam by paying for another voucher at the same cost. Note that you can get a free Advanced Level Exam retake voucher if you meet ASTQB's criteria - see Free ISTQB Advanced Retake for information.


Why am I getting "Error Accessing Webassessor" when trying to schedule my exam?

If you have previously used your email address with another exam provider that uses Webassessor, you cannot use that same email address with AT*SQA. This is an odd aspect of Webassessor that unfortunately we cannot control. Please use a different email address in your AT*SQA account, and verify it. Then you should be able to schedule your exam.


Why am I being asked to reset my password over and over when trying to schedule my exam?

That is because the system has sent you an email asking you to verify your email address. Please check your spam filter and click on the verification link as needed. Contact us if you are still having problems.


We have a group of testers who would like to take the exam at our site. Can we do that?

Yes, if you have three or more taking the exam at the same time, you can take the exam at your location. Please use our our Proctor Request / Group Scheduling form as a first step before purchasing your registration/vouchers.


Why am I being asked for my Webassessor Login?

When you click Schedule My Exam for the first time, our system tries to automatically link your AT*SQA account to your Webassessor account using your email address. If that does not work, we ask for your Webassessor Login to link the accounts together. This is a one-time process; you should not be prompted for it on subsequent visits.


Are voucher prices in USD?

Yes. While AT*SQA uses test centers throughout the world via Kryterion/Webassessor, payment is made in U.S. currency. One of the big advantages to using AT*SQA for your certification is that upon passing you will appear on the Official U.S. List of Certified Testers.


Where is a list of software testing training course providers?

See the list of software testing training companies. These training providers have been accredited by ASTQB, which means their courses have been shown to appropriately cover the syllabus for the certification exam.


What is your fulfillment policy?

Exam vouchers are added to your AT*SQA account immediately upon purchase. The vouchers are good for a year, so you may schedule your exam anytime during that period. Refunds/exchanges are only available if you purchased the incorrect exam voucher and need to exchange it for another exam.


What is Webassessor by Kryterion?

Webassessor by Kryterion is the service we use for the exam centers - they manage the locations throughout the world.


What interview questions can I expect during a software testing job interview about my certification?

One of the most important interview questions for a software testing job will be about your qualification and skills. Let them know that about your certification. They will then go to the Official U.S. List of Certified Software Testers to confirm you are certified. If you don't see your name appearing on the official list, go into your AT*SQA account and update your preferences so you display on the list. As a service to the software testing community, we have also collected many other software testing interview questions from testers, QA analysts, and test managers. We collected questions in three areas:


I have a different question

Please see the FAQ chat in the lower right corner of this page.