Frequently Asked Questions - ISTQB Exam Registration

If you have questions about ISTQB Foundation Level, see the ISTQB Foundation Level FAQ.

How do I purchase a voucher code for an ISTQB exam?

Go to ISTQB Exam Voucher Code Purchase then follow the instructions. It's an easy process.


How do I schedule an ISTQB exam?

After you have a voucher code, log in to My Account then click Schedule My Exam. You will be prompted for your permission to pass your name and email through to Webassessor by Kryterion. Click Accept to continue.

Once you are on the Webassessor by Kryterion site, click Schedule My Examination. Select your exam, date, time, and location. On the final checkout, enter your voucher code.


I was given a voucher code, so how do I schedule my ISTQB exam?

It's the same process. Log in to My Account then click Schedule My Exam.

Once you are on the Webassessor site, click Schedule My Examination. Select your exam, date, time, and location. On the final checkout, enter your voucher code.


How do I re-schedule or cancel my exam?

Log in to My Account then click Schedule My Exam. You may be prompted for your permission to pass your name and email through to Webassessor by Kryterion - if so, click Accept to continue.

Once you are on the Webassessor by Kryterion site, click My Exams. Select the scheduled exam and follow the options to re-schedule or cancel the exam (the buttons to do so may be at the bottom of the page). Please note that Webassessor will charge a $75 fee if your re-schedule or cancellation is within 72 hours of your currently scheduled exam due to the advance notice that must be given to the testing center.


How do I select an extended time exam?

If you have an extended time voucher, you must select your exam from the "Special Permissions Required" catalog at the very bottom of the page that lists all of the exams. Do not select the exam above. Your extended time exam will be in that "Special Permissions Required" directory.


If I fail my exam, may I retake it?

Yes, you may retake the exam by paying for another voucher. Note that you can get a free Advanced Level Exam retake voucher if you meet ASTQB's criteria - see Free ISTQB Advanced Retake for information.


How do I see my currently scheduled exam?

Log in to My Account then click Schedule My Exam. You may be prompted for your permission to pass your name and email through to Webassessor by Kryterion - if so, click Accept to continue.

Once you are on the Webassessor by Kryterion site, click My Exams. You will then see your currently scheduled exam.


Is there an ISTQB testing center near me?

Yes, with exam centers throughout the world, there is almost certainly one near you. You can see the current list of exam centers at the Kryterion exam center site, but you must return to the AT*SQA site to register for your ISTQB exam.


Can I check the date availability of a testing center before I purchase a voucher?

Yes. Create your account at AT*SQA before you purchase the voucher. Then inside of My Account, choose Schedule My Exam. You may then continue through the system, choosing Schedule Your Examination, and then choosing the exam, then the location. You will then see the possible dates and times. You will not be able to complete your registration without a voucher, of course, so you should then go back to your account to purchase your voucher, then actually schedule your exam.


I took my exam today at a test center. When will my certificate be ready?

If you took your exam at a test center today, your certificate will be ready tomorrow, as the results are synchronized nightly. If this is your first certification through AT*SQA or ASTQB, you will need to set your "Name on Certificate" before it can be generated and downloaded, but that only takes a few minutes.


Will I receive a hard copy certificate in the mail?

No, we do not automatically send a hard copy certificate in the mail, as high resolution PDF certificates can be downloaded from your AT*SQA account upon passing the exam. Paper certificates can be requested for a fee of $20 in the U.S / $60 outside the U.S. for printing and shipping. However, the downloadable certificate PDF prints at high resolution so you can easily print a great looking certificate yourself.


What is Webassessor by Kryterion?

Webassessor by Kryterion is the service we use to schedule your exam at testing centers.


Why am I being asked for my Webassessor Login?

When you click Schedule My Exam for the first time, our system tries to automatically link your AT*SQA account to your Webassessor account using your email address. If that does not work, we ask for your Webassessor Login to link the accounts together. This is a one-time process; you should not be prompted for it on subsequent visits.


Are voucher prices in USD?

Yes.


Where is a list of software testing training course providers?

Visit astqb.org/registration/software-testing-training-course-providers/


What is your fulfillment policy?

Exam vouchers are added to your AT*SQA account immediately upon purchase. The vouchers are good for a year, so you may schedule your exam anytime during that period. Refunds/exchanges are only available if you purchased the incorrect exam voucher and need to exchange it for another exam.


I have a different question

Please see the FAQ chat in the lower right corner of this page.