FAQ: ISTQB Exam Registration

Learn how to register for ISTQB exams

Below are answers to your questions about ISTQB, AT*SQA, and ASTQB software testing certification exams. If you have questions about ISTQB Foundation Level, also see the ISTQB Foundation Level FAQ. If you have questions about software testing micro-credentials, see the micro-credentials FAQ.

How do I purchase a voucher code for an ISTQB exam?

Go to ISTQB Exam Voucher Code Purchase then follow the instructions. It's an easy process.

Is the ISTQB certification from ASTQB and AT*SQA valid in my country?

Yes! When you take your ISTQB exam through ASTQB and/or AT*SQA, your ISTQB certification is accepted in every country in the world. Plus AT*SQA will give you extra, free benefits: 1) You will be awarded points toward your Testing Tiers® software tester ranking, and 2) you will appear on the Official U.S. List of Certified & Credentialed Software Testers™ in addition to the ISTQB successful candidate register.

What is the Testing Tiers® software tester ranking?

Testing Tiers® helps managers compare testers' knowledge on the basis of their software testing certifications and related education. Learn more about Testing Tiers® software tester rankings.

What is the Official U.S. List of Certified & Credentialed Software Testers™?

It is the list used by American employers to check for ISTQB, ASTQB, IQBBA and AT*SQA software testing certifications because it is the only complete, authoritative listing of certifications issued by ISTQB's United States board. Learn more about the Official U.S. List of Certified & Credentialed Software Testers™.

How do I schedule an ISTQB exam?


I was given a voucher code, so how do I schedule my ISTQB exam?

After you have a voucher code, log in to My Account then click Exam Scheduling and Online Exam Access. You will be prompted for your permission to pass your name and email through to Webassessor by Kryterion. Click Accept to continue.

Once you are on the Webassessor by Kryterion site, click Schedule My Examination. Select your exam, date, time, and location. On the final checkout, enter your voucher code.

How do I re-schedule or cancel my exam?

Log in to My Account then click Exam Scheduling and Online Exam Access. You will be prompted for your permission to pass your name and email through to Webassessor by Kryterion. Click Accept to continue.

Once you are on the Webassessor by Kryterion site, click My Exams. Select the scheduled exam and follow the options to re-schedule or cancel the exam (the buttons to do so may be at the bottom of the page). Please note that Webassessor will charge a $90 fee if your re-schedule or cancellation is within 72 hours of your currently scheduled exam due to the advance notice that must be given to the testing center.

How do I reschedule due to the Coronavirus / COVID-19 or another reason?

One of the great advantages of taking your ISTQB exam through AT*SQA is the flexibility. You can safely purchase your voucher now because:

  • You have up to 365 days to schedule and take your exam when you purchase a voucher.
  • Once you have scheduled your exam, you may reschedule it with no additional fee so long as you do so at least 72 hours before the exam.
  • You may reschedule your exam multiple times but you must take it within 365 days of your purchase date. There is no additional fee so long as you do so each time at least 72 hours before the exam.
  • If you are within 72 hours of your exam, the $90 change fee can only be waived by Kryterion/Webassessor because they have to pay for the employees that staff the testing centers. This requires a doctor’s note stating that you could not sit for the exam. In that case, contact Kryterion via the Kryterion Test Taker Support Area. Do not contact AT*SQA or ASTQB in this case, as the waiver must be given by Kryterion.
  • Kryterion will also post notices in their Kryterion Test Taker Support Area if an area has had a widespread test center closure that requires a no-cost reschedule.
  • Tip: If you have several individuals who can take their exams at the same time in the same location, you may be eligible for an on-site exam. The exams can be any combination of foundation, specialty, advanced or expert certifications. Contact the AT*SQA Support Team for the ISTQB on-site exam criteria and details.

Can I take the exam online?

ISTQB exams are now available to take online and from home. You will need a computer and can use your built-in camera and microphone on your computer/laptop.

You are required to hold up your ID to the camera at the launch of the exam.

Webassessor tells me my voucher code has expired when I am trying to reschdule.

In the rare case that the system reports your voucher has a limit on exam rescheduling, please contact AT*SQA support.

How do I see my currently scheduled exam?

Log in to My Account then click Exam Scheduling and Online Exam Access. You will be prompted for your permission to pass your name and email through to Webassessor by Kryterion. Click Accept to continue.

Once you are on the Webassessor by Kryterion site, click My Exams. You will then see your currently scheduled exam.

How do I select an extended time exam?

If you have an extended time voucher, you MUST select your exam from the "Special Permissions Required" catalog at the very bottom of the page that lists all of the exams. Do not select the exam near the top of the page - it must be selected from the "Special Permissions Required" directory.

Is there an ISTQB testing center near me?

Yes, with exam centers throughout the world, there is almost certainly one near you. You can see the current list of exam centers at the Kryterion exam center site, but you must return to the AT*SQA site to register for your ISTQB exam.

Can I check/select the exam location, date and time before I purchase a voucher?

Yes, just follow these steps:

  • Create your free AT*SQA account.
  • Inside your AT*SQA account, choose Exam Scheduling and Online Exam Access.
  • Continue through the system, choosing Schedule Your Examination, and then selecting the exam, then the location.
  • You will then see the possible dates and times.
  • If you would like to register for a specific date and time right now, simply do this:
    • Select the desired date and time and proceed to the next page
    • Now open a new browser window
    • Go into your account
    • Purchase your voucher
    • Copy the voucher code that now appears in your account
    • Paste it in the voucher code box in your original browser window, and check out

What do I need to bring to the test center?

You must bring official photo identification such as your passport, drivers license, or other government issued identification with your photo.

I took my exam today at a test center. When will my certificate be ready?

If you took your exam at a test center today, your certificate will be ready tomorrow, as the results are synchronized nightly. If this is your first certification through AT*SQA or ASTQB, you will need to set your "Name on Certificate" before it can be generated and downloaded, but that only takes a few minutes.

Will I receive a hard copy certificate in the mail?

No, we do not offer a hard copy certificate. High resolution PDF certificates can be downloaded from your AT*SQA account upon passing the exam.

When will I appear on the Official U.S. List of Certified Testers?

After you pass your exam, you will receive official notification the next morning from AT*SQA via email. At that time, go into your AT*SQA account and update your Preferences to have your name appear on the list. If this is your first certification from AT*SQA or ASTQB, you will also be asked to set your "Name on Certificate." You will then appear instantly. If you wish to also appear on the list at istqb.org, that may take 30 or more days, as they update their list less regularly.

If I fail my exam, may I retake it?

Yes, you may retake the exam by paying for another voucher at the same cost. Note that you can get a free Advanced Level Exam retake voucher if you meet ASTQB's criteria - see Free ISTQB Advanced Retake for information.

Why am I getting "Error Accessing Webassessor" when trying to schedule my exam?

If you have previously used your email address with another exam provider that uses Webassessor, you cannot use that same email address with AT*SQA. This is an odd aspect of Webassessor that unfortunately we cannot control. Please use a different email address in your AT*SQA account, and verify it. Then you should be able to schedule your exam.

Why am I being asked to reset my password over and over when trying to schedule my exam?

That is because the system has sent you an email asking you to verify your email address. Please check your spam filter and click on the verification link as needed. Contact us if you are still having problems.

We have a group of testers who would like to take the exam at our site. Can we do that?

Yes, if you have three or more taking the exam at the same time, you can take the exam at your location. Please use our our Proctor Request / Group Scheduling form as a first step before purchasing your registration/vouchers.

What detail of results can I see? Does my employer see my results?

By policy, AT*SQA will provide the score (Pass or Fail and percent correct) to an exam taker at the conclusion of the exam. This will be done through official email notification from the system. Neither AT*SQA nor ASTQB are able to disclose any further information about the exam or their results. The results are sent only to the test taker. AT*SQA and ASTQB consider the certification to be specific to an individual, so they do not honor requests from supervisors or companies, but instead, let them know they must contact the exam taker to request the results. This is true regardless of who paid for the exam.

Are voucher prices in USD?

Yes. While AT*SQA uses test centers throughout the world via Kryterion/Webassessor, payment is made in U.S. currency. One of the big advantages to using AT*SQA for your certification is that upon passing you will appear on the Official U.S. List of Certified Testers.

Where is a list of software testing training course providers?

See the list of software testing training companies. These training providers have been accredited by ASTQB, which means their courses have been shown to appropriately cover the syllabus for the certification exam.

What is your fulfillment policy? What is your refund policy?

Exam vouchers purchased on the website are added to your AT*SQA account immediately upon purchase. The vouchers are valid for 365 days, so you may schedule/reschedule your exam anytime during that period. Refunds/exchanges are available, but are only available within 1 month of purchasing an exam. There is no penalty for exchanging a voucher if it is of equal or greater cost. If the exchange is for an exam of greater cost, you will be charged the difference. If the exchange is for an exam with a lesser cost, or you are requesting a full refund, there will be a $25 USD charge for processing fees. No refunds are available after 1 month of purchase.

What is Webassessor by Kryterion?

Webassessor by Kryterion is the service we use for the exam centers - they manage the locations throughout the world.

What is the AT*SQA Reasonable Accommodations Policy?

In accordance with the Americans with Disabilities Act, individuals with disabilities needing a reasonable accommodation to take any exam through AT*SQA should provide written notice to the Association for Testing and Software Quality Assurance support team through the contact form found on the AT*SQA website at least 14 days prior to the exam. Individuals requesting a reasonable accommodation may be required to provide certification of their disability or need for reasonable accommodation so that AT*SQA can determine what accommodation, if any, will be provided.

How should I use and communicate my certification and certification logo?

See the "Certified Logo and Communication Guidelines."

What interview questions can I expect during a software testing job interview about my certification?

One of the most important interview questions for a software testing job will be about your qualification and skills. Let them know that about your certification. They will then go to the Official U.S. List of Certified & Credentialed Software Testers™ to confirm you are certified. If you don't see your name appearing on the official list, go into your AT*SQA account and update your preferences so you display on the list. As a service to the software testing community, we have also collected many other software testing interview questions from testers, QA analysts, and test managers. We collected questions in three areas:

Common Interview Questions
Uncommon Interview Questions
Suggested Interview Questions

I have a different question

Please see the FAQ chat in the lower right corner of this page.